WARRANTY POLICY

The warranty period of Mitsubishi Heavy air conditioners is 2 years for all equipments and 5 years for the compressor.

I. WARRANTY POLICY

All Mitsubishi Heavy duty wall-mounted residential air conditioners are covered by the following warranty policy:

+ All equipments: 2 YEARS WARRANTY

+ Compressor: 5 YEARS WARRANTY

II. WARRANTY CONDITIONS

When purchasing Mitsubishi Heavy products, customer will be provided a warranty card with full information of Buyer, Seller and product.

* Note: All information in the warranty card must be provided fully and accurately, otherwise the warranty card will not be valid.

The warranty card is only issued once, if you lose your card please contact our Service Center for help.

* The following cases are not covered by the warranty:

• Warranty period of product has been expired or has not been registered as instruction.
• Damages due to not follow instruction manual, or by using inappropriate and unstable voltage.
• Users are arbitrary to disassemble results to changes of machine structure, product code or repaired in other places that are not authorized warranty stations of Hai Li 
• The code and model of product are not match with information on the warranty card or have been edited.
• Damaged by dropped during transportation or other reasons not caused by fault of manufacturer such as natural disasters, lightning strikes, fires, insects, rats or corroded by environmental factors.

III. WARRANTY REGISTRATION INSTRUCTIONS

To register for warranty service, please full fill information by the following link:

http://haili.vn/vi/dich-vu/dang-ky-bao-hanh-bao-tri

Head Office in Ho Chi Minh:

No.12 Hoang Trong Mau, Tan Hung Ward, District 7, HCM City

Tel: (028)6295 3500/01/02/03

Fax: (028)6298 3504/05

Email: info@mitsuheavy.vn

Ha Noi Branch:

No.57A Ve Ho, Xuan La Ward, Tay Ho District, Ha Noi

Tel: (024) 6269 1179/81/82/83

Fax: (024) 6269 1159/61

Warranty registration hotline :

Southern area: 1800 9010

Northern area: 1800 9020