FREQUENTLY ASKED QUESTIONS

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Frequently asked questions related to purchasing, use, warranty and maintenance of Mitsubishi Heavy Industries Air Conditioners.

Warranty Policy

Warranty policy of Mitsubishi Heavy Industries air conditioner?

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1. For Mitsubishi Heavy Industries' wall-mounted residential product line, the following warranty policy applies:

+ Whole machine: 2-YEAR WARRANTY

+ Compressor: 5-YEAR WARRANTY

2. For Mitsubishi Heavy Industries' commercial (PAC)/multi-connection (MULTI) product line, the following policy applies:

+ Whole machine: 2-YEAR WARRANTY

+ Activate electronic warranty: GET 1 MORE YEAR WARRANTY (valid from 01/01/2024 - 31/12/2024)

How long is the warranty period for wall mounted air conditioner?

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For Mitsubishi Heavy Industries' wall-mounted residential product line, the following warranty policy applies:

+ Whole machine: 2-YEAR WARRANTY

+ Compressor: 5-YEAR WARRANTY

Steps to activate electronic warranty?

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You have 2 ways to activate the electronic warranty:

1) Contact the warranty registration support hotline:

► Southern region: 1800 9010

► Northern region: 1800 9020

2) Register for warranty online at the page: .... (link to the warranty registration page on the new mitsuheavy page)

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