BASIC SERVICES & GUARANTEE

COMPREHENSIVE GUARANTEE FOR YOUR DEVICE

Experience unmatched support and a comprehensive warranty for complete peace of mind that your products are always performing at their best. Explore our service categories and activate your product warranty here

WARRANTY POLICY

OPTIMAL COMMITMENT POLICY

Our warranty policy protects your product optimally

I. Warranty policy

All wall-mounted residential product lines of Mitsubishi Heavy Industries are covered by the warranty policy act as follows:

+ Entire machine: 2 YEAR WARRANTY

+ Compressor: 5 YEAR WARRANTY

II. Warranty conditions

When purchasing Mitsubishi Heavy Industries products, each customer will be provided with a warranty card that states: Clear buyer information, place of sale information and product information.

*Note: All information in the warranty card must be provided completely and accurately, otherwise the warranty card will be invalid.

Warranty card is only issued once. If you lose it, please contact our Warranty Center for support.

Cases not covered by warranty

  • The product has expired warranty period or has not been properly registered for warranty according to regulations.
  • Damage due to improper transportation or other causes that are not the manufacturer's fault occur such as natural disasters, lightning strikes, fires, insect invasions, mouse bites, and lip corrosion school …
  • The user arbitrarily disassembles, changes the machine structure, product code or repairs elsewhere is not an authorized warranty station of Hai Li company.
  • The device number and model do not match the warranty card or have been edited, smeared, or erased.
  • And other damages that are not the manufacturer's fault such as the intrusion of insects and mice biting, environmental corrosion,...

III. WARRANTY REGISTRATION INSTRUCTIONS

To register for warranty service, you can register by filling in warranty information in the catalog Register for warranty ours.

IV. WARRANTY CONTACT INFORMATION

Main office in Ho Chi Minh City

Branch in Hanoi

Warranty registration hotline service

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